What
is ActFast SM?
Locus created ActFast SM to
interface and exchange information with both the underlying carrier's
mobile switch activation and billing platforms.
How do
I login to ActFast SM?
Your Locus Sales Representative or Distributor can provide you
with you username and password.
I received
an error message that says ______. What do I do?
Please see below for a list or errors and follow up procedures
CDMA Verizon Errors
Error Msg: This ESN is already in use
with MDN: XXXXXXXXXX.
This message applies when an
ESN is currently active with Locus. The current mobile
number is usually listed.
Error Msg: Could not retrieve
zip.
This is an internal Verizon
error. Please contact Locus Customer Care to resolve
this issue.
Error Msg: Could not retrieve
MIN.
This is an internal
error with Verizon. Please contact Locus Customer
Care for assistance.
Error Msg: Error - Unable
to reserve a line: NOK XXXXXXXXXX IS NOT AVAILABLE
FOR RESERVATION
This message applies
when a mobile number is invalid. Please contact
Locus Customer Care to resolve this issue.
Error Msg: Any other error.
Please contact Locus Customer
Care to resolve this issue.
Error Msg: Could not create
account: Can not access the carrier code XXXX
This message applies to the
adding airtime step in ActFast SM.
Please contact Customer Care to resolve this issue.
Error Msg: Could not create
account: The prepaid card has a status other than
activated and cannot be used Value = 6
This message applies to the adding airtime
step in ActFast SM.
Please contact Customer Care to resolve this issue.
Error Msg: Replenishment failed: The
prepaid card has a status other than
activated and cannot be used Value = 5
This message applies to the adding airtime
step in ActFast SM.
Please contact Customer Care to resolve this issue.
Error Msg: Recharge error: Searching
for MIN failed: MIN Number not found in
MIN Range table. Please select Carrier.
This message applies to the adding airtime
step in ActFast SM.
Please contact Customer Care to resolve this issue.
What is the URL
for ActFast SM
http://www.h2owirelessnow.com/distributor/
Who can I contact
with problems?
Problems should be emailed directly to actfast@locus.net.
How do I enter a
Starter Kit in ActFast SM?
A Starter Kit can be entered without
the letter.
For Example: N3245679123 would be entered as 3245679123.
What is an OTA Activation?
OTA is an acronym for Over The Air Activation.
All ActFast SM activations
are processed as OTA.
What is an MSID
and how do I locate it in ActFast SM?
An MSID is a network routing
number. This is the number that should be
programmed into a handset if a handset does not
accept over the air
programming. It can be located under the MSID column
in ActFast SM.
|
