Customer Care
Unlike many other providers, we’ve incorporated a world-class call center staffed with courteous, live Customer Care representatives and 24-hour automated customer assistance offering round-the-clock service, 7 days a week. It’s this kind of personalized attention that sets Locus apart. As a value-added resource, our Customer Care representatives cater to the needs of our distributors as well as end-users, by providing assistance ranging from activations to programming to replenishment and more.

For quick answers to the most frequently asked questions, check out our FAQs
Your Online Shopping Experience
Calling Cards - General
Calling Cards - Access Numbers & PINs
Locus Long Distance from Home
Wireless Services - Please choose the specific Wireless Service
                                      FAQ you need.

Prepaid Calling Cards
General inquiries call: 1-800-628-7935
Recharge a card call: 1-800-628-5576
Fax: 1-877-205-9700
Email:
customerservice@locus.net

Write us at:
Locus Telecommunications, Inc.
Attn: Customer Care
PO Box 376
Fort Lee, NJ 07024


Wireless Services
• H2O Wireless GSM: 1-800-643-4926
• H2O Wireless CDMA: 1-800-728-0846

Fax: 1-877-205-9700
Email:
customerservice@locus.net

Write us at:
Locus Telecommunications, Inc.
Attn: Customer Care
PO Box 376
Fort Lee, NJ 07024


Long Distance from Home
New customers call: 1-877-204-2730
Online Customer Care: click here
Fax: 1-877-205-9700
Email:
customerservice@locus.net

Write us at:
Locus Telecommunications, Inc.
Attn: Customer Care
PO Box 376
Fort Lee, NJ 07024


Carrier Services
For new and existing carrier wholesale partners, email us or call
201-585-3600 and ask for a Locus Carrier Services representative

 

 
ActFast SM
On Your Mark…Get Set…Activate…in as little as 60 seconds.

ActFast
SM is the quick, simple and fully automated way to activate Locus
prepaid wireless phones – GSM & CDMA. With the Locus ActFast SM system you can automatically activate a phone and load the promotional minutes, over the air (OTA), in as little as sixty seconds. Simply call our toll-free IVR system and with the press of a few buttons, you’re done. What’s even more, you can access the Locus ActFast SM system seven days a week.
Learn More >