CALLING CARDS
How do I activate my
phone?
For general inquiries:
• Phone: 1-800-628-7932
• Fax: 1-877-205-9700
• Email: customerservice@locus.net
• US Mail:
Locus Telecommunications Inc.,
Attention Customer Care
P.O. Box 376, Fort Lee, New Jersey, 07024
To recharge a calling
card, call 1-800-628-5576
How do I request a credit on a Customer’s
account?
For calls placed within the past 24 hours, contact the Customer
Care Dealer Hotline and provide the PIN number you want credited.
You will need to provide the destination number dialed, approximate
time the call was placed, and reason for the credit to be issued.
For a complete explanation of credit guidelines, contact
Customer Care.
How do I report a network or system
related problem?
Contact the Customer Care Dealer Hotline and provide the
PIN number that is experiencing problems. You will be asked
to provide detailed information about the nature of the
problem (busy signal, static, cutoff, etc.) destination
dialed and approximate time of day the call was placed.
Customer Care will troubleshoot and investigate the problem
further, if necessary.
What do I do when I receive a message that the PIN is invalid?
Check to see if the card was being used from a pay phone.
Calling card use is restricted from some payphones. Try
the call again from a regular landline phone or from a
different payphone. Calling cards expire six months after
first use or recharge. If the card has expired, a new card
will need to be purchased by the Customer. If the card
is not being used at a pay phone and has not expired, contact
the Customer Service Dealer Hotline to perform additional
troubleshooting. Customer Care will investigate further,
if needed.
Why would I receive a message that the 800 access number
is not going through?
Please make sure that the call is being placed from a touchtone
phone. Our system will not recognize pulse-dialing phones.
If the call is being placed from a touch-tone phone, contact
the Customer Care Dealer Hotline to perform additional troubleshooting.
Please provide the PIN and corresponding 800 access number
that is not working. Customer Care will investigate further,
if neede
What do I do when I receive a message, “Due to network difficulty
your call cannot be completed”?
Contact the Customer Care Dealer Hotline and provide the
PIN number and destination number that is having problems.
Customer Care will troubleshoot the problem, and investigate
further, if necessary.
Where can I find rates?
If you are looking for rates on an existing card, contact
the Customer Care Dealer Hotline and provide the card type
and destination to be called. If you are looking for rates
to a particular destination and wish to know which card
best fits your needs, try our Rate Finder located on our
website at www.shoplocus.com.
How do I activate or deactivate a card?
Contact our calling card Sales Department at 1-800-628-7030 and provide the PIN numbers to be activated or deactivated.
If you are not calling during regular business hours (Monday
through Friday 9:00 am to 6:00 pm Eastern Time) contact
the Customer Service Dealer Hotline.
What other fees apply to this card?
Contact the Customer Care Dealer Hotline and provide either
a PIN number or card type. You will be provided with any
charges associated with a particular card.
How can I get the access number for this card?
Contact the Customer Care Dealer Hotline and provide the
PIN number or card type, language requirement, and whether
a toll free or local access number is desired. If local
access is desired, please provide the location the customer
is calling from.
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