CALLING CARDS
How do I request
a credit on a Customer’s account?
For calls placed within the past 24 hours, contact the Customer
Care Dealer Hotline and provide the PIN number you want credited.
You will need to provide the destination number dialed, approximate
time the call was placed, and reason for the credit to be issued.
For a complete explanation of credit guidelines, contact Customer
Care.
How
do I report a network or system related problem?
Contact the Customer Care Dealer Hotline and provide the
PIN number that is experiencing problems. You will be asked
to provide detailed information about the nature of the problem
(busy signal, static, cutoff, etc.) destination dialed and
approximate time of day the call was placed. Customer Care
will troubleshoot and investigate the problem further, if
necessary.
What
do I do when I receive a message that the PIN is invalid?
Check to see if the card was being used from a pay phone. Calling
card use is restricted from some payphones. Try the call again
from a regular landline phone or from a different payphone.
Calling cards expire six months after first use or recharge.
If the card has expired, a new card will need to be purchased
by the Customer. If the card is not being used at a pay phone
and has not expired, contact the Customer Service Dealer Hotline
to perform additional troubleshooting. Customer Care will investigate
further, if needed.
Why
would I receive a message that the 800 access number is not
going through?
Please make sure that the call is being placed from a touchtone
phone. Our system will not recognize pulse-dialing phones.
If the call is being placed from a touch-tone phone, contact
the Customer Care Dealer Hotline to perform additional troubleshooting.
Please provide the PIN and corresponding 800 access number
that is not working. Customer Care will investigate further,
if neede
What
do I do when I receive a message, “Due to network difficulty
your call cannot be completed”?
Contact the Customer Care Dealer Hotline and provide the PIN
number and destination number that is having problems. Customer
Care will troubleshoot the problem, and investigate further,
if necessary.
Where
can I find rates?
If you are looking for rates on an existing card, contact
the Customer Care Dealer Hotline and provide the card type
and destination to be called. If you are looking for rates
to a particular destination and wish to know which card best
fits your needs, try our Rate Finder located on our website
at www.shoplocus.com.
How
do I activate or deactivate a card?
Contact our calling card Sales Department at 1-800-628-7030 and provide the PIN numbers to be activated or deactivated.
If you are not calling during regular business hours (Monday
through Friday 9:00 am to 6:00 pm Eastern Time) contact the
Customer Service Dealer Hotline.
What
other fees apply to this card?
Contact the Customer Care Dealer Hotline and provide either
a PIN number or card type. You will be provided with any charges
associated with a particular card.
How
can I get the access number for this card?
Contact the Customer Care Dealer Hotline and provide the PIN
number or card type, language requirement, and whether a toll
free or local access number is desired. If local access is
desired, please provide the location the customer is calling
from.
|
