How do I activate my phone?
If you already have an AT&T and FCC
approved GSM (Global
System for Mobile Communications) handset that operates on
GSM frequencies 850/900/1900, in dual, tri or quad modes
you can activate service with GSM service without buying
a new phone.
1. Access our activation system by calling
1-800-643-4926
2. Follow the prompts to select your language of choice (English,
Spanish or Korean).
3. Follow the prompts and select  to
activate your phone.
4. Follow the prompts and select for  dealer
or for non-dealer.
5. Enter the phone's ActFast SM Number.
6. Enter the preferred area code and city name and confirm
the phone number chosen.
What’s an IMEI and where is it located?
An IMEI (International Mobile Equipment Identity) is a
unique number given to every mobile phone and is located
behind the battery.
What do I do if the phone does not
work after activation and programming has been completed?
Please visit the Authorized Dealer you purchased your
GSM service from or contact Customer Care at 1-800-643-4926.
What is a SIM Card?
SIM stands for Subscriber Identity Module. A SIM card
is a small "smart card" for GSM/GPRS mobile phones
that contains your personal account profile as well as
saves important information (i.e. network information,
account services, your mobile phone number, stored telephone
numbers, SMS messages and more). The SIM card must be inserted
in the handset in order for it to operate.
How do I insert the SIM Card into my phone?
Remove the battery pack, located under the battery cover
on the back of the phone. With the metal contacts facedown,
align the notch on the SIM card with the notch on the SIM
slot and insert the SIM card. If SIM is inserted correctly,
you will not be able to see the metal contacts after inserting
the card, because they are facing away from you. Replace
the battery pack and battery cover then turn on the phone.
If SIM was installed properly, you will be able to begin
making calls.
How do I add airtime to my phone, from
my handset, for FREE?
Dial  Airtime
PIN Number  for English.
Marque  numero
de PIN para Español.
Upon properly adding the
airtime you will receive a confirmation message that will
display your new balance.
If you need assistance adding airtime,
dial  from
your handset (this is a FREE call).
I transferred airtime to my phone,
but the minutes are not showing in my account. What should
l do?
Contact Customer Care at 1-800-643-4926 and
provide your mobile number and the PIN and serial number
on the airtime card you are attempting to transfer to your
account.
Note: Only O2SM Wireless
GSM airtime cards will work on your phone. If you
purchased another type of airtime card, return it to where
you purchased the card. If your Dealer/Retailer added the
card to your phone, please return to the dealer or contact
them and explain the situation.
How do I check
my account balance from my handset for FREE?
Simply dial  and
you’ll receive a message, in your phone’s display, indicating
the remaining balance. If you need assistance, please dial from
your handset (this is a FREE call).
Why does my wireless handset show I’m
Off-Network even though I’m in the home area?
If your handset is newly activated, ensure that enough
time has been allowed for the system to activate the phone.
Check to see that the airtime minutes were loaded on the
handset. If the problem persists, dial from
your handset (this is a FREE call) or contact Customer Care
from any phone at 1-800-643-4926. Please
have your mobile number and IMEI ready.
Where can I purchase more airtime?
To buy more airtime visit
your nearest O2 Wireless GSM Authorized Dealer,
shop
online or call 1-800-643-4926. If you
can’t find a store in your area, dial from
your handset (this is a FREE call) or contact Customer
Care from any phone at 1-800-643-4926 and
they’ll help you locate a dealer.
How do I change my mobile number?
Dial from your handset (this
is a FREE call) or contact Customer Care
from any phone at 1-800-643-4926 and provide the state and
city for which you would like a number.
Note: if the phone
is currently active, unused airtime minutes can be transferred
to the new number. A new SIM card may be needed if you change
your mobile number to one outside your service area.
How do I disconnect my mobile phone?
Dial from
your handset (this is a FREE call) or contact
Customer Care from any phone at 1-800-643-4926 and provide
the mobile number and IMEI that you want disconnected.
How do I change my phone?
You will need to ensure the new
phone is a AT&T and FCC approved GSM 850/900/1900, dual,
tri, or quad-band handset that can be used for activations
on O2 Wireless GSM. Take the SIM card from your current
phone and insert it in your new phone. You can now use your
new phone as you normally would.
How do I set up my voicemail?
1. Dial your wireless phone number from your wireless
phone or any other touch-tone phone.
2. Follow the prompts and select for English or for Spanish.
3. The system will ask you to enter your personal pass code.
(think of an easy to remember pass code and enter it when
prompted)
4. The system will prompt you to record your own personal
greeting or to select a standard greeting.
How do I reset my voicemail if I’ve forgotten or lost
my voicemail pass code?
Contact Customer at 1-800-643-4926 and
provide your mobile number and IMEI, which will be required
for the voicemail to be reset. Once reset, all previously
stored messages will be deleted.
How do I find out the usage on my phone since the last
airtime card was added?
Dial from
your handset (this is a FREE call) and provide the mobile
number and IMEI that you want to see the call detail for.
How do I listen
to my voice messages*?
1. Dial your wireless phone number.
2. Press if
calling from your wireless phone. Press  if
calling from any other phone.
3. Enter your pass code.
4. The system will automatically play the new
voice messages.
 Airtime
charges apply when using these features from your wireless
phone.
How do I use Text Messaging?
Text Messaging allows you to send or receive short alphanumeric
messages
(up to 150 characters in length) using your wireless phone.
Text Messaging service also includes e-mail and web-based
messaging.Your unique e-mail address is your 10-digit wireless
number, plus: @cingularme.com
For
Example: If your wireless number is (555) 123-4567, your
e-mail address is 5551234567@cingularme.com.
The first text
message you send or receive each day (12am – 11:59pm local
time) will be billed at the standard rate (10¢). Every text
message sent or received thereafter (up until 11:59pm local
time that same day) will be billed at the discounted rate
(5¢). For instructions on receiving and sending text messages
or to check to see if your phone has 2-way text messaging
capability, please refer to your phone manual or see your
dealer.
How do I activate
Call Forwarding?
1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Activate
7. Enter the 10-digit number to forward all calls to and
select OK
8. Call Forwarding will remain active until you deactivate
the feature.
How do I deactivate Call Forwarding?
1. Scroll through the menu and select Settings
2. Scroll down and select Call Settings or Call Manager
3. Scroll down and select Forward Calls
4. Select Voice Calls
5. Select Always Forward
6. Select Cancel
7. Select OK
How do I set
up Three-Way Calling*?
1. Dial the number of the third party, including area
code, while the original party is on the phone.
2. Press  , which dials the third party and puts your original
call on hold.
3. To establish the three-way call, press again
either before or after the third party answers.
4. If the third party is busy or does not answer, press once
to disconnect the third party.
5. To disconnect from the third party in a three-way call,
press once
6. To disconnect from the original party in the three-way
call, the original party
must hang up.
Airtime charges apply when using these features
from your wireless phone.
How do I use
Call Waiting*?
1. Press to answer the second call
2. To alternate between calls, continue to press .
Airtime
charges apply when using these features from your wireless
phone.
What is Caller ID and how do I use it?
Caller ID shows you the phone number of most incoming
calls. If you don’t want to answer your wireless phone
and you have Voicemail, you can let the incoming call roll
to your Voicemail box. Caller ID works whenever your phone
is on. It even works when Call Waiting alerts you of an incoming
call. Per Call Blocking allows you to selectively block the
presentation of your wireless phone number.
Block
your wireless Phone Number from Appearing:
1. Enter  Phone Number you are calling and press .
2. Your number will show up as “anonymous” on the receiver’s
Caller ID |
