I.
SERVICE
a. Availability/Interruption. Domestic
U.S. Service only. O2 Wireless will
not operate outside the U.S. and U.S. territories. Service
is normally available to your Device when it is within
the operating range of our system, and may be available
outside of that area in other participating carrier service
areas. Service is subject to transmission limitation
or interruption caused by weather, terrain, obstructions
such as trees or buildings, and other conditions. Service
may be limited in some areas where coverage is not available
or may be temporarily limited or interrupted due to system
capacity limitations and system repairs or modifications
or to combat potential fraud. GSM wireless features require
a compatible GSM 850/900/1900 dual, tri, or quad band
phone, are only available in the GSM features area, and
may require local telephone company support and message
sender access to computer and modem. Not all features
or Service offerings are available.
b. Use of Service/Device/Number. Reproduction,
retransmission, dissemination or resale of Service
is prohibited without prior written contractual
arrangements from Locus Telecommunications, Inc.
and any required regulatory approvals. You are
responsible for ensuring that your Device is compatible
with our Service and meets federal standards. You
are responsible for the purchase and maintenance
of any additional hardware, software and/or Internet
access from your PC required to use the Service.
You consent to receiving advertising, alerts and
other broadcast messages from Locus Telecommunications,
Inc. or our authorized agents. You have no ownership
rights to the Number, any IP address, any e-mail
address or any other identifier provisioned by
us, our agents or the manufacturer of your Device
to be used with the Service, and you agree we may
change any such Number, IP address, e-mail address
or any other identifier at any time with or without
prior notice to you. Any Device purchased through
our program has been manufactured to operate exclusively
with Service provided by us. The Device cannot
be activated with any other wireless carrier. By
using Service, you agree to abide by the terms
and conditions of any applicable software license.
c. Unauthorized Usage. You agree
not to use the Device or Service for any unlawful,
unauthorized or abusive purpose or in any way that
damages our property or others' property, or interferes
with, harms or disrupts our system or other operators'
systems or other users. You will comply with all
laws while using the Service and you will not transmit
any communication or data that would violate any
laws, court order, or regulation, or would likely
be offensive to the recipient. You are responsible
for all content you transmit using the Service.
You may not install any amplifiers, enhancers,
repeaters or other devices that modify, disrupt
or interfere in any way with the radio frequency
licensed to us to provide Service. If your Device,
user name or password is stolen or Service is fraudulently
used, you must immediately notify us and provide
us with such documentation and information as we
may request (including affidavits and police reports).
Until you notify us, you will remain responsible
for all charges. We have the right to interrupt
or restrict Service to your Number, without notice
to you, if we suspect fraudulent, illegal, or abusive
activity. You agree to cooperate with us in any
fraud investigation and to use any fraud prevention
measures we prescribe. Failure to provide reasonable
cooperation may result in your liability for all
fraudulent usage.
d. Release of Information. You
consent to our release of information about you
when we believe release is appropriate to comply
with the law (e.g. a lawful subpoena, E911 information);
to enforce or apply our customer agreements; to
initiate, render, bill and collect for Services;
to protect our rights or property; to protect users
of those Services and other carriers from fraudulent,
abusive, or unlawful use of, or subscription to,
such Services; or if we reasonably believe that
an emergency involving immediate danger of death
or serious physical injury to any person requires
disclosure of communications or justifies disclosure
of records without delay. You are deemed to have
reviewed and consented to our Privacy Policy posted
on our website at www.O2WirelessServicecom.
e. Your Rights to End This Agreement. You
may terminate your Service at any time by notifying
us of your intention to terminate Service. There
is no penalty or termination fee; however, it may
take up to 30 days to process the termination request
and the balance remaining in your account is forfeited
upon termination of Service. Your Service will
resume and the termination request will be cancelled
if you use your Service prior to our processing
your termination notification.II.
II. CHARGES/PAYMENTS/DEFAULT
a. Generally. You are responsible for
paying all charges, including but not limited to: airtime,
access, features, voice mail access, voice mail delivery,
data usage, text messages, downloadable content, alerts,
roaming, long distance, directory and operator assistance
charges, the price of Devices and accessories, charges
for other goods and services and shipping/handling fees.
You will be billed at domestic airtime or roaming rates
(please refer to rate card) for 800, 866, 877, 888, and
other "toll free" calls. Applicable international
charges will always be billed for direct dial calls placed
from your wireless phone. A long distance provider chosen
by Locus Telecommunications, Inc. will provide your long
distance. For all calls, the length of the call will
be measured during the time that you are connected to
our system, which is approximately from the time you
press "Send" or other key to begin a call until
approximately the time you press "End," or
other key to terminate the call. Airtime usage on each
call is deducted in full minute increments, with partial
minutes of use rounded up to the next full minute. For
calls placed in the United States, you will not be charged
for busy or unconnected calls if you press "End" or "No" within
30 seconds. Unanswered calls lasting 30 seconds or more
will be charged standard airtime and rounded up to the
nearest minute. Call waiting, 3-way calling, call forwarding,
voicemail will incur applicable airtime or roaming and
wireless long distance charges. Please note you may be
charged a higher rate for calls made off-network. You
will be charged for any check or electronic bank draft
returned for non-payment. Please refer to your rate card
for details.
b. Account Balance. All charges
incurred will be deducted automatically from your
account. Any amounts loaded into your account are
not transferable or refundable. You should take reasonable
efforts to safeguard your Phone and replenishment
airtime cards. No refunds or other compensations
will be given for returned, expired, lost, damaged,
or stolen cards. Amounts deposited to your account
expire between 30 to 180 days depending on card denomination.
However, if additional amounts are placed into your
account before the current account balance expires,
the existing balance will be carried over to the
new expiration date. If new amounts are not added
to your account prior to the expiration date any
remaining amounts will be forfeited. Your account
will be canceled if there is no usage (billable or
non-billable) or if the balance remains as $0 for
30 consecutive days or more and you may be required
to pay a fee to resume service. Credit card replenishment
is available; limitations apply. In some instances
you may be able to complete a call when the billing
functionality is interrupted. When this occurs you
will not receive correct balance information. All
calls, however, will be deducted from your account
and the balance updated when the billing functionality
is operable. You are responsible for all data usage
sent through our network and associated with the
Device, regardless of whether the Device actually
receives the information.
c. Use of Service/Rates. Your Service
rates and other charges and conditions for each Number
or Phone are described in the replenishment card
packaging, at our website at www.O2WirelessServicecom,
and in the "Sales Information" (the user
guide and other printed materials provided by us
either in the Starter Kit you received when submitting
your Device for use with the Service or in the packaging
of the Device you purchased to be used with the Service)
you received, each of which is a part of this Agreement.
You can place domestic and international calls from
the U.S. to certain designated international locations.
The prepaid per minute rates are based on the card
value purchased. International rates vary and are
subject to change. Call Customer Care (at the number
listed on our website or in your replenishment card
packaging) or visit www.O2WirelessServicecom for
international rates and available countries. You
cannot use the Service to place calls to 500, 700,
855, 900 or 976 numbers; or to place operator-assisted
calls such as third-party-billed, and collect calls.
Rates for calls to directory assistance are $3.00
per call plus airtime or roaming charges. You will
be billed at domestic rates for 800, 888, 877, and
866 number calls. You are responsible for all taxes
and surcharges associated with your use of the Service.
Other than calls to 911, you can only make and receive
calls when your account has a positive balance. Special
dialing patterns may be required when making roaming
calls. Some locations require a credit card to complete
a call; these rates will be higher. When in these
areas, you will not be able to receive calls. Prepaid
wireless service is not available for purchase or
use in all areas. When using Call Waiting or Three-Way
Calling, you will incur two simultaneous airtime
charges and if you disconnect from a conference call
while the other two parties remain connected, you
will continue to incur airtime charges for all calls.
d. Default/Termination. If you
breach any representation to us or fail to perform
any of the promises you made in the Agreement, you
will be in default and we may, without notice to
you, suspend Service and/or terminate this Agreement,
in addition to all other remedies available to us.
e. Account Information. Any person
able to provide your Number and personal identification
number is authorized by you to make changes to your
account. You consent to disclosure of any information
about you to any person as permitted by law if any
Device programmed with your Number calls an emergency
service number such as 911 or, if we reasonably believe
that an emergency involving immediate danger of death
or serious physical injury to any person requires
disclosure of communications or justifies disclosure
of records without delay
f. CPNI Consent. Under federal law,
you have a right, and we have a duty, to protect
the confidentiality of information about the amount,
type, and destination of your wireless service usage
(CPNI). You consent to us sharing your CPNI with
Locus Telecommunications, Inc., its affiliates and
its contractors, to develop or bring to your attention
any products and services. This consent survives
the termination of your Service and is valid until
you remove it. To remove this consent at any time,
notify us in writing at Locus Telecommunications,
Inc. Attn: CPNI, P.O. Box 376 Fort Lee, NJ 07024,
providing your name, home address, home telephone
including area code, and personal identification
number. Removing consent will not affect your current
Service.
III. CHANGES TO
THIS AGREEMENT
We may amend the terms of this Agreement upon advance notice
to you in the manner described below or by posting notices
of changes on our website or by printing notice of such changes
in the replenishment card packaging.
IV. LIMITATIONS
The parties intend that the limitations on liability, warranty
and damage awards provided for in this Agreement will apply
to the fullest extent allowed by law. Some jurisdictions
do not allow the exclusion of certain warranties or the
waiver, limitation or exclusion of liability for punitive,
incidental or consequential damages, or for intentional
or willful conduct in some circumstances. To the extent
that applicable law does not permit any of these limitations,
they will not apply to you.
a. Limitation of Liability. WE ARE
NOT LIABLE FOR ACTS OR OMISSIONS OF ANOTHER SERVICE
PROVIDER OR ANY THIRD PARTY PROVIDERS OF SERVICES
RELATED TO USE OF THE DEVICE OR SERVICE, FOR INFORMATION
PROVIDED THROUGH YOUR DEVICE, LACK OF PRIVACY OR
SECURITY EXPERIENCED WHEN USING THE DEVICE, EQUIPMENT
FAILURE OR MODIFICATION, OR OTHER CAUSES BEYOND OUR
REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION
ANY REPRESENTATIONS THAT THE SERVICES WILL BE ERROR-FREE,
UNINTERRUPTED, OR FREE FROM UNAUTHORIZED ACCESS (INCLUDING
THIRD PARTY HACKERS OR DENIAL OF SERVICE ATTACKS).
WE ARE NOT LIABLE FOR SERVICE OUTAGES, NOR FOR SERVICE
LIMITATIONS OR INTERRUPTIONS, AS DESCRIBED IN PARAGRAPH
1.C ABOVE. OUR LIABILITY AND THE LIABILITY OF ANY
UNDERLYING CARRIER FOR ANY FAILURE OR MISTAKE SHALL
IN NO EVENT EXCEED OUR SERVICE CHARGES DURING THE
AFFECTED PERIOD. Locus Telecommunications, Inc.,
AND ANY UNDERLYING CARRIER ARE NOT LIABLE FOR ANY
INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUCH
AS LOST PROFITS. YOU AND WE BOTH WAIVE TO THE FULLEST
EXTENT ALLOWED BY LAW, ANY CLAIMS TO RECOVER INCIDENTAL,
PUNITIVE AND CONSEQUENTIAL DAMAGES. WE AND ANY UNDERLYING
CARRIER ARE NOT LIABLE FOR (i) ECONOMIC LOSS OR INJURIES
TO PERSONS OR PROPERTY ARISING FROM USE OF THE SERVICE,
THE DEVICE OR ANY EQUIPMENT USED IN CONNECTION WITH
THE DEVICE UNLESS CAUSED BY OUR SOLE AND GROSS NEGLIGENCE,
OR (ii) THE INSTALLATION OR REPAIR OF THE DEVICE
BY ANY PARTIES WHO ARE NOT OUR EMPLOYEES. THIS PARAGRAPH
SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
b. Indemnification. YOU AGREE TO
DEFEND, INDEMNIFY, AND HOLD US, OUR AFFILIATES AND
AGENTS AND ANY OTHER SERVICE PROVIDER, HARMLESS FROM
CLAIMS OR DAMAGES RELATING TO THIS AGREEMENT OR YOUR
PROMISES OR STATEMENTS MADE IN IT AND USE OF THE
DEVICE OR SERVICE UNLESS DUE TO OUR SOLE AND GROSS
NEGLIGENCE. YOU ALSO AGREE TO PAY OUR REASONABLE
ATTORNEYS' AND EXPERT WITNESS FEES AND COSTS INCURRED
IN ENFORCING THIS AGREEMENT THROUGH APPEAL EXCEPT
AS PROVIDED IN PARAGRAPH 5, BELOW. USE OF YOUR DEVICE
WHILE OPERATING A MOTOR VEHICLE OR IN ANOTHER DISTRACTED
OR NEGLIGENT MANNER MAY BE PROHIBITED, OR RESTRICTED
BY LAW IN SOME AREAS. IT IS YOUR RESPONSIBILITY TO
CONFORM TO ALL SUCH LAWS OR REGULATIONS AND YOU SHALL
INDEMNIFY US FROM CLAIMS ARISING FROM ANY SUCH UNLAWFUL
OR NEGLIGENT USE. THIS PARAGRAPH SHALL SURVIVE TERMINATION
OF THIS AGREEMENT.
c. No Warranties. WE MAKE NO EXPRESS WARRANTY REGARDING THE
SERVICE OR THE DEVICE OR ANY SERVICES PROVIDED BY ANY THIRD
PARTIES, AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF
AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. WE ARE NOT
THE MANUFACTURER OF THE DEVICE AND ANY STATEMENT REGARDING
IT SHOULD NOT BE INTERPRETED AS A WARRANTY. THIS PARAGRAPH
SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
V. RESOLUTION OF DISPUTES
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS RIGHTS THAT
YOU MAY OTHERWISE HAVE. IT PROVIDES FOR RESOLUTION OF MOST
DISPUTES THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND
CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND SUBJECT
TO ONLY VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION
CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
a. Binding Arbitration. It is intended
that this provision be interpreted broadly to encompass
all disputes or claims arising out of our relationship.
Any dispute or claim, including those against any
of our subsidiary, parent or affiliate companies,
arising out of or relating to this Agreement, our
Privacy Policy or the Service or any equipment used
in connection with the Service (whether based in
contract, tort, statute, fraud, misrepresentation
or any other legal theory) will be resolved by binding
arbitration except that (1) you may take claims to
small claims court if they qualify for hearing by
such a court, or (2) you or we may choose to pursue
claims in court if the claims relate solely to the
collection of any debts you owe to us.
b. Arbitration Procedures. You must
first present any claim or dispute to us by contacting
Customer Care to allow us an opportunity to resolve
the dispute. You may request arbitration if your
claim or dispute has not been resolved within 90
days. The arbitration of any dispute or claim shall
be conducted in accordance with the American Arbitration
Association ("AAA") under the Wireless
Industry Arbitration Rules ("WIA Rules"),
as modified by this Agreement. The WIA Rules and
information about arbitration and fees are available
upon request from the AAA online at www.adr.org.
You and we agree that this Agreement evidences a
transaction in interstate commerce and this arbitration
provision will be interpreted and enforced in accordance
with the Federal Arbitration Act and federal arbitration
law. Unless you and we agree otherwise, any arbitration
will take place in the county seat for the county
in which your billing address is located. At either
party's election, the arbitration shall be held telephonically.
An arbitrator may award any relief or damages (including
injunctive or declaratory relief) that a court could
award, except an arbitrator may not award relief
in excess of or contrary to what this Agreement provides
and may not order relief on a consolidated, class
wide or representative basis. In any arbitration
applying the WIA Rules applicable to large/complex
cases, the Arbitrators must also apply the Federal
Rules of Evidence, and the losing party may have
the award reviewed in accordance with the review
procedures set forth in the WIA Rules. Judgment on
any arbitration award may be entered in any court
having proper jurisdiction. If any portion of this
arbitration clause is determined by a court to be
inapplicable or invalid, then the remainder shall
still be given full force and effect.
c. Costs of Arbitration. For claims
of less than $1,000, you will be obligated to pay
$25 and we will pay all other administrative costs
and fees. For claims over $1,000 but under $75,000,
you will be obligated to pay your share of the arbitration
fees, but no more than the equivalent court filing
fee for a court action filed in the jurisdiction
where your billing address is located. For arbitrations
in excess of $75,000, all administrative fees and
expenses of arbitration will be divided equally between
you and us. In all arbitrations, each party will
bear the expense of its own counsel, experts, witnesses
and preparation and presentation of evidence at the
arbitration.
d. Waiver of Class Actions. By this
Agreement, both you and we are waiving certain rights
to litigate disputes in court. You and we both agree
that any arbitration will be conducted on an individual
basis and not on a consolidated, class wide or representative
basis. If for any reason this arbitration clause
is deemed inapplicable or invalid, or to the extent
this arbitration clause allows for litigation of
disputes in court, you and we both waive, to the
fullest extent allowed by law, any right to pursue
any claims on a class or consolidated basis or in
a representative capacity.
e. Limitations Period. Any arbitration
or legal action with respect to any and all claims
or causes of action related to or arising out of
this Agreement must be brought within two years after
the cause of action arises, or within the applicable
statutory period of time, whichever is shorter. This
limitations period does not apply to any given cause
of action when the statutory limitations period for
that cause of action cannot be waived, restricted
or otherwise limited by you.
VI. MISCELLANEOUS
a. Privacy. We are not liable for
any lack of privacy, which may be experienced with
regard to the Service. You authorize our monitoring
and recording of calls to us concerning your account
or the Service and consent to our use of automatic
dialing equipment to contact you. We have the right
to intercept and disclose any transmission over our
facilities in order to protect our rights or property.
b. Assignment. We may assign all
or part of this Agreement without such assignment
being considered a change to the Agreement, and without
notice to you. We are then released from all liability.
You may not assign this Agreement without our prior
written consent.
c. Notices. We may send you notice
by mail or electronic means, in our sole discretion.
Notices to you shall be effective 1) 3 days following
the date deposited in the U.S. Mail or delivered
to a nationally recognized courier or delivery service,
postage prepaid and addressed to your address as
kept in our files and/or 2) immediately upon our
transmission using an electronic means such as e-mail
or text messaging service. You are responsible for
notifying us of any changes in your mailing or e-mail
address. Written notice to us shall be effective
when directed to our Customer Care Department (at
the mailing address listed on our website) and received
by us. Oral and electronic notices shall be deemed
effective on the date reflected in our records. Your
notice must contain specific information adequate
to identify you and your Service.
d. Entire Agreement. These Terms and Conditions,
together with the Sales Information, represent
the entire agreement between you and us, which
may only be amended as described in this Agreement.
This Agreement supersedes any inconsistent or additional
representations made to you by any of our representatives,
agents or dealers. If any part of this Agreement
is found invalid, the balance of the Agreement
remains enforceable. If, at any time, we do not
enforce any right or remedy available under this
Agreement, that failure is not a waiver of our
right to enforce the right or remedy at a later
time. Copied, microfiche, scanned or other duplicate
or electronic images of this Agreement are admissible
for all purposes.
e. Governing Laws. This Agreement
is subject to applicable federal laws, federal or
state tariffs, if any, and the laws of the state
associated with the Number. Where a state agency
or the FCC regulates the terms and conditions of
our Service, the regulations are available for your
inspection; if there is any inconsistency between
this Agreement and those regulations, this Agreement
shall be deemed amended as necessary to conform to
such regulations.
f. Capacity. You represent that you are legally competent
to enter into this Agreement, and that you are not aware
of any disability that would prevent you from entering into
this Agreement. |